By the time they are 20, any social media aware teenager will have practiced one of the most important aspects of Public Relations thousands of times.
Coming back to work early, isn't all doom and gloom, as Michele's been finding out. Read her blog about giving yourself time to explore new things and think creatively.
This morning's 7.5-magnitude earthquake and the strong aftershocks that followed were a good reminder about how important communication is in a crisis.
For years, your company Facebook page has been running smoothly – and then all of a sudden a stream of hateful posts are made by an anonymous troll. What do you do?